Privacy Policy
Effective date: 1 January 2025 · Last updated: 1 January 2025
Lowcons ("we", "our", or "us") operates the website at lowcons.com and the Lowcons platform (the "Service"). This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you use our Service. Please read it carefully.
1. Information We Collect
We collect information you provide directly, information collected automatically, and information from third parties.
- Account information: Name, email address, password, billing address, and payment details when you create an account or subscribe to a plan.
- Usage data: Pages visited, features used, time spent, clicks, searches, and other interactions with the Service, collected automatically via cookies and analytics tools.
- Device information: IP address, browser type and version, operating system, device identifiers, and referring URLs.
- Communications: Messages you send to our support team, feedback you submit, and survey responses.
- Your website content: Text, images, products, and other content you upload or create using our builder, stored on our servers.
- Transaction data: Purchase history, payment method details (processed securely by our payment providers), and refund records.
2. How We Use Your Information
We use your personal information for the following purposes:
- To provide, operate, and maintain the Service.
- To process transactions and send related information including purchase confirmations and invoices.
- To send administrative communications such as account updates, security alerts, and support messages.
- To send marketing and promotional communications (you may opt out at any time).
- To improve and personalize your experience on the platform.
- To monitor and analyze usage trends, diagnose technical issues, and enhance platform performance.
- To detect and prevent fraud, abuse, and security incidents.
- To comply with applicable laws and legal obligations.
3. Cookies and Tracking Technologies
We use cookies, pixel tags, and similar technologies to operate the Service, remember your preferences, and understand how you interact with our platform. Types of cookies we use include:
- Essential cookies: Required for the Service to function (e.g., authentication, session management).
- Analytics cookies: Help us understand how visitors interact with our site (e.g., Google Analytics).
- Marketing cookies: Used to deliver relevant advertisements and track ad performance.
- Preference cookies: Remember your settings and preferences across sessions.
You can control cookies through your browser settings and our cookie consent banner. Note that disabling essential cookies may affect the functionality of the Service.
4. How We Share Your Information
We do not sell your personal information. We may share it in the following circumstances:
- Service providers: Trusted third-party vendors who help us operate the Service (e.g., Stripe for payments, AWS for hosting, Intercom for support). They are bound by data processing agreements and may only use data to perform services on our behalf.
- Legal requirements: When required by law, court order, or governmental authority.
- Business transfers: In connection with a merger, acquisition, or sale of all or part of our assets, subject to appropriate confidentiality protections.
- With your consent: When you explicitly authorise us to share your information.
5. Data Retention
We retain your personal information for as long as your account is active or as needed to provide the Service, comply with legal obligations, resolve disputes, and enforce our agreements. After account deletion, we retain data for up to 60 days before permanent deletion, except where longer retention is legally required.
6. Your Rights
Depending on your location, you may have the following rights regarding your personal information:
- Access: Request a copy of the personal data we hold about you.
- Correction: Request that inaccurate or incomplete data be corrected.
- Deletion: Request deletion of your personal data ("right to be forgotten").
- Portability: Receive your data in a structured, machine-readable format.
- Objection: Object to processing of your data for direct marketing or legitimate interest purposes.
- Restriction: Request that we restrict processing of your data in certain circumstances.
- Withdraw consent: Where processing is based on consent, you may withdraw it at any time.
To exercise any of these rights, contact us at privacy@lowcons.com. We will respond within 30 days.
7. International Transfers
Lowcons is based in the European Union. If you are located outside the EU/EEA, your information may be transferred to and processed in countries with different data protection laws. Where we transfer data internationally, we use appropriate safeguards such as Standard Contractual Clauses approved by the European Commission.
8. Security
We implement industry-standard security measures including TLS encryption in transit, AES-256 encryption at rest, access controls, intrusion detection, and regular security audits. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.
9. Children's Privacy
The Service is not directed to children under the age of 16. We do not knowingly collect personal information from children under 16. If you believe a child has provided us with personal information, please contact us immediately and we will delete it.
10. Third-Party Links
The Service may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites. We encourage you to review the privacy policies of any third-party sites you visit.
11. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of material changes by email or by a prominent notice on our website prior to the changes taking effect. The "last updated" date at the top of this policy will be revised accordingly. Continued use of the Service after changes constitutes your acceptance of the updated policy.
12. Contact Us
If you have questions about this Privacy Policy or our data practices, please contact us: